24/7 support
Help from the team behind StreamQL at any hour, for incidents and questions about your deployment.
StreamQL enterprise services by Sensifai
Run StreamQL with a team behind you
24/7 support, SLA-backed response targets, cloud management and dedicated maintenance for teams that run PostgreSQL at scale. From the first rollout to patching and upgrades.
Security
Operations
Support
StreamQL
What we offer
Services for the whole life of a StreamQL deployment, delivered by Sensifai, the company behind StreamQL.
SLA-backed support
Response targets agreed in your contract, so you know what to expect before you need it.
Cloud management
Managed setup and operation of StreamQL on your cloud account, with your network and access rules.
Dedicated maintenance
Planned maintenance windows and routine care of your StreamQL pools, workers and gateways.
Patching
Timely application of StreamQL releases and security fixes, rolled out in stages with a bake time.
Deployment and rollout planning
Pools, clusters, workers and load balancing, on Kubernetes, Helm, Docker or systemd.
Upgrades and PostgreSQL 13 to 19 moves
Version upgrades of StreamQL and of the PostgreSQL servers behind it, planned to avoid downtime.
Performance tuning and capacity planning
Pool sizes, modes, limits and the connection budget, based on your own workload and the slow-query insights.
Security hardening and access review
TLS, authentication, roles, single sign-on and multi-factor, secrets handling and a review of who can do what.
Monitoring and alert setup
Metrics, health checks, alert rules, channels and routing, and how to read the decision and trace evidence.
Migration from other poolers
Move from PgBouncer with a configuration import and a side-by-side run before you switch traffic.
Onboarding and training
Hands-on sessions for your operators and developers on the console, the CLI and day-to-day operations.
How an engagement works
A simple path from the first conversation to day-to-day operation.
Assess
We review your PostgreSQL estate, clients, traffic patterns, connection limits and security needs.
Plan
You get a deployment plan: pool and fleet layout, load balancing, rollout stages and a migration path.
Deploy
We roll StreamQL out next to your current setup, verify it with real clients, and move traffic in stages.
Operate and maintain
Ongoing support, patching, upgrades, tuning and reviews under the terms of your agreement.
What is covered
Support, operations and security, in one agreement.
Support
- 24/7 support for incidents and questions
- SLA-backed support with response targets agreed in your contract
- Help reading decisions, traces and slow-query insights
- Onboarding and training for operators
Operations
- Deployment and rollout planning
- Cloud management and dedicated maintenance
- Upgrades, patching and PostgreSQL 13 to 19 version moves
- Performance tuning and capacity planning for pools
Security
- Security hardening and access and roles review
- Single sign-on, multi-factor and secrets setup
- Monitoring, alert channels and routing
- Audit and configuration history review
Community and Enterprise
The software is the same. Enterprise adds the services around it.
| Community | Enterprise | |
|---|---|---|
| Source and releases | Open source, with releases and docs | Everything in Community |
| Documentation | Public guide and repository docs | Guidance for your environment |
| Help | GitHub issues | 24/7 support from the team behind StreamQL |
| Service levels | None | SLA-backed support with response targets in your contract |
| Deployment | Self-service | Planning, rollout and migration help |
| Operations | You run it | Cloud management, dedicated maintenance and patching |
| Performance and security | You tune and review | Tuning, capacity planning, hardening and access review |
| Training | Docs and console | Onboarding and training for your team |
No prices are listed here. Contact us to discuss your needs.
Questions
How does an engagement work?
We start with an assessment of your environment, agree a plan with you, deploy StreamQL in stages, and then support and maintain it under the terms of your agreement. Contact us to discuss scope.
What does the SLA cover?
Enterprise support is SLA-backed, with response targets agreed in your contract. We do not publish fixed numbers on this page, because they depend on what you need.
Where can StreamQL run?
Wherever you run PostgreSQL clients and servers: your cloud account, on-premises hosts, or Kubernetes, with Docker, Helm, the operator, or systemd. StreamQL supports PostgreSQL 13 through 19, self-managed or on a managed service.
Can you manage StreamQL for us?
Yes. Cloud management covers managed setup and operation on your cloud, and dedicated maintenance covers planned care, patching and upgrades.
Can you help us move from PgBouncer?
Yes. StreamQL can convert a pgbouncer.ini into its own configuration and reports any keys it cannot map. We plan the move with you, run StreamQL next to your current pooler, and switch traffic in stages.
Is the community edition different software?
No. Community and Enterprise use the same StreamQL. Enterprise adds the services described on this page.
How do we get started?
Use the Contact us button and describe your environment. We will reply to arrange a first conversation.
Talk to the team behind StreamQL
Tell us about your environment and what you need. We will get back to you.